Shipping policy

Last updated: October 15, 2026

1. Destinations. We offer standard checkout delivery within the United Kingdom only. International delivery is available solely by individual quotation and written agreement between the parties, including the destination, freight method/carrier, shipping charges, customs responsibilities and applicable Incoterms® rule and named place.

2. Dispatch. For in-stock UK orders placed and paid for by 12:00 noon Monday to Friday (excluding English bank holidays), we ordinarily aim to dispatch that working day for delivery on the next working day, subject to carrier availability. We do not promise same-day delivery or guarantee next-day delivery. Orders received after the noon cut-off are ordinarily dispatched the following working day. Orders received after 12:00 noon Friday or on Saturday or Sunday are ordinarily dispatched Monday (or the next working day if Monday is a bank holiday). Payment clearance, stock availability, verification or carrier disruption may delay dispatch. Dispatch is not delivery.

3. Delivery estimates. Estimated delivery windows are shown at checkout where available and may vary by destination and service. Dates are estimates unless a binding delivery commitment is expressly made. Consumers retain statutory rights if delivery is late or does not occur.

4. Charges. Shipping costs are calculated and displayed at checkout based on the destination, order weight/value and available delivery services. Additional charges for remote destinations or special handling will be disclosed before order acceptance where applicable.

5. International orders. No international shipping is offered as a standard checkout service. International orders require an individually accepted written quotation setting out the agreed Incoterms® rule (including named place), freight method, carriage charges, responsibility for customs clearance, duties and taxes, import requirements and transfer of risk. Where a consumer is the buyer, mandatory consumer protections remain applicable.

6. Address and delivery. Customers must provide accurate delivery details and reasonable delivery access. Contact us promptly if an address needs correction. Failed deliveries caused by incorrect information or refusal may incur reasonable additional costs, subject to Consumer rights.

7. Damage, shortages and non-delivery. Check deliveries promptly and report visible damage or shortages as soon as practical, preferably within three working days, with photos and packaging retained. This requested reporting period does not remove statutory Consumer rights. For lost shipments, contact us so we can investigate with the carrier.

8. Risk and ownership. For Consumers, transit risk normally remains with us until goods are received by the Consumer or their nominated recipient, except where law provides otherwise. For Business Customers, risk normally transfers upon delivery to the agreed destination; ownership remains with us until full payment, where legally effective.

9. Subscription orders. Recurring deliveries follow the agreed 4-, 6- or 8-week schedule, subject to successful payment, availability and our Purchase Options Cancellation Policy.

10. Contact. hello@matchawholesale.co.uk.