Terms of service

Overview

1. About us. This website is operated by Matcha Wholesale Ltd (“we”, “us”, “Seller”), registered in England and Wales (company number 16281513) at 63 New Road, Weston Turville, Aylesbury, Buckinghamshire HP22 5QY, United Kingdom. Email hello@matchawholesale.co.uk. Company number 16281513. We are not VAT registered.

2. Customers and applicable rights. Our products and pricing are intended for business customers. Business accounts request a company name; however, guest checkout is available and a purchaser acting as a Consumer retains mandatory consumer rights. A Business Customer purchases wholly or mainly for trade, business, craft or professional purposes. Consumer rights provided by applicable law cannot be excluded. Provisions expressly referring to Business Customers apply only to those customers.

3. Orders and contract. Product listings are invitations to purchase. Your order is an offer; we accept it when we send an explicit acceptance or dispatch confirmation, rather than an automatic acknowledgement of receipt. We may decline orders, correct obvious errors and refund payments where an order is not accepted. Please check order details before submitting.

4. Products. We supply tea and related goods as described in the relevant listing. Natural variations in colour, taste and aroma may occur without necessarily constituting a defect. Goods must match their description and applicable legal standards. Product images are illustrative. Ingredient, allergen, storage, batch and best-before information on the product packaging and applicable specification must be followed. Customers using ingredients in manufactured products are responsible for assessing suitability for their intended processes, without excluding our statutory responsibilities.

5. Prices and payment. Prices and delivery charges are displayed at checkout; applicable taxes are shown as required. Prices may change before an order is accepted. Unless approved credit terms are expressly agreed, payment is due at checkout. Approved Business Customers may be invoiced on agreed written credit terms; we may suspend future orders for overdue sums and claim lawful interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. Any subscription pricing follows the Purchase Options Cancellation Policy.

6. Delivery. Shipping destinations, estimated dispatch, charges, customs and delivery procedures are described in our Shipping Policy. Dispatch estimates are not guarantees. For Consumers, risk normally passes when goods come into the physical possession of the Consumer or their nominee (subject to statutory exceptions). For Business Customers, risk passes on delivery to the agreed delivery location unless otherwise agreed. Title passes once full payment is received, subject to applicable law.

7. Returns and complaints. Our Return and Refund Policy applies. Contact us promptly about damaged, incorrect or unsafe goods. Nothing in these Terms limits statutory Consumer remedies.

8. Subscriptions. Subscription purchases are also governed by our Purchase Options Cancellation Policy, including recurring payments, the three-order minimum commitment and notice procedures, subject always to statutory Consumer cancellation rights. Where inconsistent, that policy governs subscription mechanics.

9. Business Customer obligations. Business Customers must inspect deliveries reasonably promptly; store products hygienically and in accordance with labelling and specifications; preserve batch traceability; and comply with food safety, labelling and product laws applicable to their own operations. They must promptly notify us of suspected product safety issues and cooperate with reasonable traceability, withdrawal and recall requests.

10. Business Customer limitations. To the fullest extent permitted by law, we exclude liability to Business Customers for indirect or consequential losses and lost profits or business opportunity. Our aggregate contractual liability to a Business Customer arising from an affected order is limited to the price paid or payable for the affected goods, insofar as that limit is reasonable and enforceable under applicable law. This limit does not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, liability that can't lawfully be excluded, or any statutory product liability that can't be restricted. Nothing in these Terms automatically absolves us of responsibility for an unsafe or non-compliant product or a recall attributable to our breach.

11. Force majeure and allocation. We are not responsible for failures caused by events beyond our reasonable control, subject to mandatory Consumer rights. In genuine shortages we may allocate available stock reasonably among customers; we will refund payments for goods not supplied and will communicate material changes.

12. Intellectual property. Our website, brand and materials remain owned by us or our licensors. Customers may use product information as reasonably necessary for lawful resale, subject to third-party rights. We do not obtain ownership of customer-provided logos or materials. We will seek permission before publishing identifiable customer endorsements or logos unless a separate valid licence applies; feedback will not be presented misleadingly.

13. Website use. Do not misuse the website, attempt unauthorised access or submit unlawful content. Third-party links are provided for convenience and are not endorsements.

14. Privacy. Personal information is handled under our Privacy Policy and Cookie Policy.

15. Changes. Updated Terms apply to new orders after publication and do not retrospectively alter accepted contracts without a lawful basis and appropriate agreement.

16. Governing law. English law applies. For Business Customers, the courts of England and Wales have exclusive jurisdiction. Consumers retain any mandatory protections and jurisdiction rights applicable to them, including those of their country of residence where relevant.

17. Contact. hello@matchawholesale.co.uk; 63 New Road, Weston Turville, Aylesbury, Buckinghamshire HP22 5QY.